Operations and care
Software keeps needing attention after launch: dependencies age, providers change their APIs, and something eventually breaks at an awkward hour. Care is a monthly arrangement in which named engineers watch your product, keep it current, and answer when it fails.
What it covers.
Monitoring that reaches a person
Uptime, errors and latency watched against thresholds agreed with you, with alerts that go to an engineer, not a shared inbox.
Incident response
A response within the agreed time, a fix or a workaround, and a short written report afterwards.
Updates
Dependencies and security patches applied monthly, tested before release, and urgent ones within days.
Small changes
An allowance of engineering time each month for copy changes, small features and fixes, without a new contract.
Recovery drills
A restore from backup each quarter, so recovery is something that has been done, not something that should work.
A monthly report
What happened, what changed, what it cost to run, and what we'd recommend next.
How it runs.
Review
For systems we didn't build, a short production readiness review first. We only look after what we understand.
Agreement
Response times, the monthly allowance and the price in writing.
Each month
Monitoring, updates, small changes and a written report.
Leaving
No minimum term. Access, runbooks and notes are handed back in full when you go.
Is it a fit.
A good fit
Products in production with paying customers and no full-time engineer on call. Systems we have built or reviewed.
Not a fit
Systems we haven't reviewed, and round-the-clock response for critical infrastructure.
Questions.
What are the two levels?
Care, from $400 a month: response by the next working day and four hours of changes. Care Plus, from $1,200 a month: response within four hours on working days and twelve hours of changes.
Does our product have to run on Dianthan?
No. Products on Dianthan are cheaper to look after because monitoring and backups are already in place, and the price reflects that.
What if we need more hours in a month?
Extra work is quoted before it starts and billed at the same rate as the allowance.
Other engagements.
Production readiness
For a product that works but is not yet ready for paying customers. We review it, close the gaps that matter, and hand back a written report.
From $3,000Product engineering
Web applications, APIs and internal tools, designed and built with your team, in milestones you can use as they land.
Milestones from $5,000AI integration
Bringing models into a product so that they are dependable and their cost is understood: retrieval, tool use, evaluation, and a cost on every call.
Milestones from $5,000
Tell us what you're building.
A few lines about the product and what stands in the way. An engineer replies within two working days.